No, BuyMyTrip.com is not considered a legitimate travel booking platform. Multiple reports and customer experiences indicate that the website engages in deceptive practices, leading to financial losses and significant inconveniences for users.
Customer Experiences and Complaints
Numerous customers have reported negative experiences with BuyMyTrip.com, including:
- Bait-and-Switch Tactics: Users have reported that after booking flights at advertised prices, they receive follow-up communications stating that the original fare is no longer available, and they are asked to pay a higher price to secure the booking. One customer noted, “They sent email confirmation of purchase. Then I waited for my e-ticket. 1 hour went by. I called them. They told me I had to pay $101 more.”
- Non-Issuance of Tickets: Some customers have reported that after receiving booking confirmations, they did not receive their e-tickets, leaving them without valid reservations. A reviewer shared, “I booked a flight. They didn’t process it on their side in time. Then canceled it for no reason later I find out it’s because the price of the flight went up by 2 grand and they forgot to book it when I originally paid them.”
- Poor Customer Service: There are multiple accounts of unresponsive or unhelpful customer service representatives, making it difficult for customers to resolve issues. One user stated, “They are the worst third party agency ever. Don’t ever buy a ticket through them. They are liars, scammers, and frauds.”
Better Business Bureau (BBB) Rating
BuyMyTrip.com is not accredited by the Better Business Bureau and holds an ‘F’ rating. The BBB cites reasons such as failure to respond to complaints filed against the business.
Conclusion
Based on the overwhelming evidence of deceptive practices, poor customer service, and unresolved complaints, it is advisable to avoid using BuyMyTrip.com for travel bookings. Consumers are recommended to utilize reputable and well-established travel agencies or book directly through airlines to ensure a secure and reliable booking experience.
