Yes, MyTrueIdentity is a legitimate identity protection service offered by TransUnion, one of the three major credit reporting agencies in the United States. This service provides users with tools to monitor their credit and protect against identity theft.
Overview of MyTrueIdentity
MyTrueIdentity is designed to help consumers safeguard their personal and financial information. Key features include:
- Credit Monitoring: Continuous surveillance of your TransUnion credit report to detect any unauthorized or suspicious activities.
- Credit Lock: Allows users to lock and unlock their TransUnion credit report, preventing unauthorized access and potential fraudulent activities.
- Instant Alerts: Notifies users of significant changes or inquiries on their credit report, enabling prompt action against potential fraud.
- Identity Theft Insurance: Provides coverage to assist with expenses related to restoring your identity in the event of theft.
- Identity Restoration Support: Access to specialists who can guide users through the process of recovering their identity after a theft incident.
User Experiences and Reviews
User feedback on MyTrueIdentity is mixed. Some users appreciate the comprehensive monitoring and ease of access, while others have reported challenges:
- Positive Feedback: Users have found value in the free identity theft protection services, including unlimited credit report refreshes and instant alerts.
- Negative Feedback: Some users have expressed dissatisfaction with customer service, citing difficulties in resolving disputes and delays in updating credit reports. For instance, a user review stated, “They take forever to update your credit report! They take forever to investigate disputes as well!”
TransUnion’s BBB Accreditation
TransUnion LLC, the parent company of MyTrueIdentity, is not accredited by the Better Business Bureau (BBB) and holds a ‘C’ rating. The BBB has processed a significant number of complaints against TransUnion, primarily related to billing and customer service issues.
Considerations for Users
While MyTrueIdentity is a legitimate service backed by TransUnion, potential users should consider the following:
- Scope of Monitoring: The basic service focuses on monitoring your TransUnion credit report. For comprehensive protection, consider services that monitor reports from all three major credit bureaus: TransUnion, Equifax, and Experian.
- Customer Service: Be prepared for potential challenges in customer support, as some users have reported difficulties in resolving issues promptly.
- Alternative Services: Evaluate other identity protection services that may offer broader monitoring and more responsive customer support.
Conclusion
MyTrueIdentity is a legitimate identity protection service offered by TransUnion, providing essential tools for credit monitoring and identity theft prevention. However, users should be aware of its limitations, particularly concerning the scope of monitoring and customer service responsiveness. It’s advisable to assess your specific needs and consider alternative services to ensure comprehensive protection of your personal and financial information.
